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Terms And Conditions Of Business

1. Scope of work

The training or coaching assignment is confined to the work specified in the proposal, letter of intent or Purchase Order. Once the Purchase Order has been issued by the client and a date for delivery has been agreed, additions, substitutions or alterations to the work covered by the Purchase Order will neither be accepted nor allowed by Cognitrix Ltd.

2. Trainers

Trainers will be put forward by Cognitrix Ltd on the basis of availability and suitability for the work. Cognitrix Ltd reserves the right to substitute alternative trainers when necessary.

3. Quality Control

Cognitrix Ltd will undertake to monitor the quality of delivery by its trainers in a manner to be agreed with the Client.

4. Course Materials

All proposals and any written training materials produced by Cognitrix Ltd remain the intellectual property of Cognitrix Ltd and are protected under international copyright laws. Reproduction, storage, or distribution in any form without prior written consent is expressly forbidden. The written training materials are provided only for the personal use of the workshop participants. Reproduction or distribution in any form to third parties is expressly forbidden.

Any workshop materials supplied to the Client will be charged at cost.

If the Client wishes to use any materials from Cognitrix Ltd either internally or externally, prior written permission must be obtained from Cognitrix Ltd. If such permission is granted, an annual license fee will be charged.

5. Website Materials

All information and material on the website of Cognitrix Ltd is the intellectual property of Cognitrix Ltd and is protected under international copyright laws. Reproduction, storage, or distribution in any form without prior written consent is expressly forbidden. The information and written or graphical materials are provided only for the personal use of website visitors. Reproduction or distribution in any form to third parties is expressly forbidden. If a visitor to the website wishes to use any materials from Cognitrix Ltd either internally or externally, prior written permission must be obtained from Cognitrix Ltd. If such permission is granted, a license fee may be charged.

6. Fees

Fees are in UK pounds sterling and exclusive of VAT. At present Cognitrix Ltd. is not required to charge VAT.

Cognitrix Ltd reserves the right to negotiate fees for particular work depending upon any other relevant considerations.

Contracts will require an official Purchase Order from the Client.

Cognitrix Ltd will maintain the quoted rate once the training has been contracted. However, should a time of two months or more elapse between quote and formal acceptance of the quote by the Client, Cognitrix Ltd reserves the right to revise the quote in accordance with operating costs. Clients will be given written confirmation of any fee adjustments.

7. Training Facilities

When training courses are held at a Client's premises, the Client is responsible for the provision of suitable training rooms, facilities, equipment and administrative services as required.

8. Cancellation Terms

Cognitrix Ltd must be given written notification of any cancellation of training or coaching work and the following terms will normally apply:

  more than 21 calendar days 20% of contract plus any incurred expenses.
  15-21 calendar days 40% of contract plus any incurred expenses.
  8-14 calendar days 60% of contract plus any incurred expenses.
  Less than 7 calendar days 80% of contract plus any incurred expenses.

9. Re-scheduling Terms

In the event that the client wishes to reschedule training days, Cognitrix Ltd will charge the following administrative fees:

  more than 21 calendar days £40 per day rescheduled plus any incurred expenses.
  15-21 calendar days £80 per day rescheduled plus any incurred expenses.
  8-14 calendar days £120 per day rescheduled plus any incurred expenses.
  Less than 7 calendar days £200 per day rescheduled plus any incurred expenses.

In the event that Cognitrix Ltd wishes to reschedule training days, then the following discounts will be offered on the rescheduled days:

  more than 21 calendar days £40 per day rescheduled.
  15-21 calendar days £80 per day rescheduled.
  8-14 calendar days £120 per day rescheduled.
  Less than 7 calendar days £200 per day rescheduled.

In all cases, the Client is fully liable and responsible for any expenses or costs which they have themselves incurred.

10. Expenses

Travel, accommodation, subsistence and any additional expenses necessarily incurred while engaged on a Client's business will be charged to the Client. Travelling time will not usually be billed as long as it does not contribute a significant fraction to the total time involved and can be reasonably conducted either outside of working hours or within a full day's work.

Unless otherwise agreed in writing the Client will be responsible for:

  1. Mileage charges at the AA recommended rate per mile; standard class rail and air fares and/or any necessary taxi/bus fares.
  2. Hire charges for any necessary equipment required on an ad-hoc basis e.g. video, TV, etc.

Note: All expenses incurred by Cognitrix Ltd while working on a Client's contract will be charged to the Client at cost, without the addition of any percentage charge.

11. Invoicing and Payment

For pay-as-you-go clients, invoices will be submitted as the work is completed.

For block-purchases, the invoice must be paid in full before any training or facilitation commences.

Payments may be made by automated bank transfer (BACS).

All invoices are payable within 30 days. There will be an administrative charge of 10% of the total invoice for payments made after 30 days. Interest on payments later than 2 months will be charged at 5% per month.

Further work will not be undertaken until all outstanding invoices have been paid in full.

12. Confidentiality and Intellectual Property Rights

Any documents, materials or information supplied by the Client during the course of the training or coaching will be held in the strictest confidence. Documents or other materials supplied by the Client during the course of the training or coaching work remain the intellectual property of the Client. Such documents and/or materials will be returned or destroyed at the Client's request.

Any documents, materials or information supplied by Cognitrix Ltd remain the intellectual property of Cognitrix Ltd. The Client is responsible for maintaining the confidentiality and security of any such documents, materials or information provided by Cognitrix Ltd. The use and/or reproduction in whole or in part by any means without the written approval of Cognitrix Ltd is expressly forbidden.

 

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